Attending

Gordon, Loren, Mark, Eric, Klark

Excused

Dan Ventura (out of town)

General

Open Lab

  • Follow up on the prior discussion: Where do we host the open-lab-software page? Where do we list the wikis we provide? How does cswiki.cs.byu.edu/facserv fit in with our department web page? What credentials are used on the cswiki.cs.byu.edu/facserv area? Should we unify all this information to a single site or at least provide links to these others areas from a single site?
  • : Did we make any decision here? Yes. We are migrating over to put all of our documentation in a single location. Loren and Gordon will coordinate the transfer to the single system on the CS webpage. Migrate over all the services that we provide: wikis, servers, backups, etc. –> move over by March.
  • : Migrate to a single source ticket system for all of our service needs. How about Mantis? How about ostickets? –> April
  • Put office hours, software requirements, course webpage, etc. all in one spot in the faculty/staff area:
  • : Send Gordon a list of things that we are looking for in the course administration area.
  • Virtualization in the Open Labs

Customer Service and Support

Department Services

  • Email

You dont often have the ability to verify that email was lost. So, even though this isnt a big deal, I thought it was worth looking into. This was received by the cs mail server, but doesnt appear to have been forwarded.

Begin forwarded message:

From: Keith Crandall <keith_crandall@byu.edu>
Date: January 2, 2010 4:40:04 PM MST
To: Mark Clement <clement@cs.byu.edu>
Subject: Re: Bio 465

Dear Mark,

The outline looks good to me.  Can we swap the Jan 11 and Jan 13 topics?  I'll be at Washington U on 11JAN to give a department seminar.  I'll also be gone Feb 17 (15-19).  Could we switch Feb 17 and Feb 10?  Otherwise, I should be good, at least for now.  The schedule looks like fun.  I also got an email from Matt Dyer who is working for a company and is willing to have students work on some projects.  I'll cc you on my response to him.
  • Mozy off-site backup
  • External email hosting – Report from stats department?
  • Student area to post examples of Research Area Exams, proposals, LaTeX templates, etc.
    • This should be in the normal graduate student part of the main department page
  • Server Maintenance and IT announcements: Twitter? Google Groups? Web area? Email? RSS feed? What do (should) we use?
    • We need to create a list of recognized google groups
    • We should send server maintenance requests to the faculty alias
  • Need better documentation for existing services
    • Wikis
    • Virtual Hosts
    • SVN
    • Web Server Template

Hardware Acquisition and Rotation

  • Did we make a decision on the hardware to get to lower our carry over surplus?
  • : Bought a new server and then purchased new disk storage.

Assessment, Priorities, and Future Needs

cc/06-jan-2010.txt · Last modified: 2014/09/23 20:18 by tmburdge
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