Attending

Mark Clement, Gordon Billings, Klark Walker, Eric Mercer, and Dan Ventura

General

;Subcommittee Responsibilities: what are they?

Open Lab

Reimaged CS 100 machines. They should now have the msysgit etc.

Customer Service and Support

:What kind of response time does the ticket system typically provide?

:Why are there two different ticket systems?

:How should ticket items be prioritized? ::immediate feedback with “expected wait time” ::if expected wait time is violated, follow info ::priority bump for waiting a long time (except see below) ::Olsen is automatically prioritized last

:How often do responders verify a solution?

:How can we effectively train them to do this (I don't know them from Adam)?

Department Services

Hardware Acquisition and Rotation

;Server status: what is the report?

Assessment, Priorities, and Future Needs

;Virtual machines: should open labs move to virtual machines? Would changes images be easier with virtual machines?

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