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cc:27-oct-2008 [2014/09/23 20:33] (current)
tmburdge created
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 +Review minutes from [[13-Oct-2008]]
 +
 +Review current [[Assignments| assignments]]
 +
 +Review tickets
 +
 +== Business ==
 +
 +== General Discussion ==
 +
 +=== Consolidating Help Desks into one location ===
 +* Can we consolidate all of our help services to a single location (the current corner office)? ​  This change would have both Loren'​s staff and Klark'​s staff working in the same area when they are on hours for help so regardless of the situation, people go to the same location for help.
 +* Can we hire students whose job is specifically "Help Desk" with the expectation that they
 +*#  Put service first and do everything they can to help folks feel like they were helped (even if they were able to do nothing more than file a ticket for someone else to look at)
 +*# Cross train on both Loren'​s and Klark'​s systems (any one person at the help desk can handle the most common issues in both systems at a basic level)
 +
 +Thoughts?
 +
 +=== CS 124 Windows Boxes ===
 +I visited with Paul Roper, and if he starts using ''​actual''​ hardware in CS 124, then he will need windows machines for approximately 150 to 200 students in the Winter 2009 semester. ​ Neither of us is sure how many of those students will use the lab versus their own laptop. ​ Paul is scheduled to finalize his decision in the next two weeks. ​ He chooses not to use the ''​actual''​ hardware, then there is no change in his lab needs.
 +
 +=== cs-wireless and wired lab bandwidth ===
 +The students in our lab (Dr Clement and Dr Snell) have been having trouble getting more than about 200KBps on either the cs-wireless or the wired infrastructure in our lab.  We have actually been hooking up to the back of the phones when we want to make a large transfer. ​ We would like to fix this and make it easier to get DHCP addresses even if the MAC address is not registered.
 +
 +''​The bandwidth issue is still existing. ​ Lab-to-lab traffic is still slow.  Need to watch this to see if we can pinpoint.''​
  
cc/27-oct-2008.txt ยท Last modified: 2014/09/23 20:33 by tmburdge
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