Please see Completed Assignments for a review of the committee efforts. You can also review the meeting agendas for an idea of our efforts.

===Dan===
Submitted Due Task

===Gordon===

Submitted Due Task
04-Jun-2009 18-Jun-2009 Assure that help desk monitor updates are easy and doable by anyone including Loren and members of his group
21-May-2009 18-Jun-2009 Update the building floor plans with new post-construction lab designations and email PDFs files to Eric M.
06-Apr-2009 Open Help desk services
  • Train to quick log each student they help
  • Coordinate cross training for current help desk technicians
  • Get BYU creamery coupons to recognize and reward “outstanding service” by technicians
  • Collect evaluation (comments) on support staff during TA evaluations

|-bgcolor=“white”

===Eric===

Submitted Due Task
04-Jun-2009 18-Jun-2009 Add hardware to services table with backup policies along with Loren's systems.

===Klark===

Submitted Due Task
04-Jun-2009 July-2009 Obtain certificates for VPN server and get VPN working in general.
21-May-2009 July-2009 Modify ticket system to have a non-critical but ASAP option for things like DHCP requests etc. Also clarify who has responsibility for such requests.
27-Apr-2009 21-May-2009 Migration plan to new server on Scheduled Maintenance
06-Apr-2009 Fall-2009 Remove cardboard airflow control form new server room in basement
  • 04-Jun-2009: will migrate with new servers

|- align=left

06-Apr-2009 May 2009 Email Daniel monthly downtime journal
09-Feb-2009 May-2009 Bring up 1057 and 1062
09-Mar-2009 Jul-2009 Write script to log students off of console at lab closing hours to encourage them to go home. Block console login when labs are closed
09-Feb-2009 Aug-2009 Assess and replace batteries to cover 3 hours of outage
09-Sep-2008 New Servers Rename gin.cs.byu.edu to dasterdly.cs.byu.edu

===Loren===

Submitted Due Task
04-Jun-2009 18-Jun-2009 Explore and report on Drupal as an option to unify the ticket reporting (quick and current system)
04-Jun-2009 18-Jun-2009 Only show the last x days in the quick ticket analysis and provide a link for all the raw data that can be downloaded and imported into Excel.
04-Jun-2009 18-Jun-2009 Tap into the AC alarms. When they turn off, then we need to shut down. SMTP traps to shutdown.
04-Jun-2009 18-Jun-2009 Visit with webmasters (use the calendar by default) to see what options we have to report scheduled maintenance in a more public way.
21-May-2009 July-2009 Modify ticket system to have a non-critical but ASAP option for things like DHCP requests etc. Also clarify who has responsibility for such requests.
06-Apr-2009 13-Apr-2009 Remove cardboard airflow control from new server room in basement
  • 04-Jun-2009: need to move Flanagan hardware to virtual servers and contact owner of the other non-rack mounted systems

|- align=left

09-Sep-2008 20-Apr-2009 Clearly define backup policy
06-Apr-2009 May-2009 Email Daniel monthly downtime journal
06-Apr-2009 Open Explore SAS versus SAN option for disk array

===Mark===

Submitted Due Task
02-Sep-2009 Open Health check scripts for machines
04-Jun-2009 Open Have sysadmins check status of machines
04-Jun-2009 Open Web server needs to have same OS as development machines
cc/assignments.txt · Last modified: 2014/09/23 20:30 by tmburdge
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